9211 N. Nagle Ave.
Morton Grove, IL 60053

Phone: (847) 583-8337
jansykes@ameritech.net




 

Book Chapter:

Handbook of Information Management, Edited by Alison Scammell, June 2001. (Published by Aslib, The Association for Information Management, Staple Hall, Stone House Court, London EC3A 7PB, UK— www.aslib.com/pubs/index.html). This is the 8th edition of Aslib’s flagship work, Handbook of Special Librarianship and Information Work, which has provided the seminal text on modern information theory, practice, and procedure since 1957. The chapter on Conducting Information Needs Assessments was contributed by Jan Sykes.

White Papers: 

This paper updates readers about enhancements made to the Factiva Intelligent Indexing taxonomy.  It looks into how Factiva indexes a huge stream of incoming articles published in a variety of formats and languages. The paper concludes with an overview of new Factiva services and products that are designed specifically to help clients improve productivity and make solid business decisions by precisely finding information in their own expanding content repositories.

  • E-Learning for the Enterprise (September, 2002) by Jan Sykes http://www.factiva.com/whitepaper/eLearning_enterprise.PDF  This paper presents background information on e-learning and discusses technology-delivered learning as a cost-effective and critical support for many business activities. It highlights a mini-case study of e-learning experiences at PricewaterhouseCoopers (PwC) and notes some other companies that have successfully embraced e-learning. It also discusses the business benefits of e-learning, the role of e-learning in enterprise product launches, and some adult learning considerations. 

  • The Value of Indexing (April 2001) by Jan Sykes http://www.factiva.com/infopro/whitepapers.asp?node=right2  A basic but thorough review of indexing in general. Gives background on indexing and its relevance to professional searchers. Also addresses novel uses of indexing in intranets and portals, and includes a "search-off" between Factiva, Excite, and Google. 

  • Factiva Return on Investment Survey Findings  (December 1999). http://www.factiva.com/infopro/whitepapers.asp?node=right2 Topics include: ROI in Terms of Saving Time; ROI in Terms of Opportunities; Improved Decision Making; Opportunities for Further Maximizing Investment in Information; and Calculating ROI.

  • Global Study of Information Professionals: Emerging Issues and Trends  by Jan Sykes & Richard Fletcher (September 1999) http://www.factiva.com/infopro/whitepapers.asp?node=right2 Telephone interviews with 29 information professionals in 17 countries were conducted with the objective of identifying significant emerging issues and trends relevant to the global information marketplace. 

Web Sites: 

  • Systems Thinking Perspective Project. http://www.sla.org/division/dbio/Systems/  (Launched June, 2005). Result of SLA Endowment Fund grant awarded to Lorri Zipperer and Jan Sykes to study the relevance of systems thinking principles and practices to information professionals.  SLA competencies are correlated to systems thinking principles and an assessment instrument is provided for information professionals to gauge their acceptance of systems thinking behaviors.

Articles:

  • The Role of Librarians in Patient Safety: Gaps and Strengths in the Current Culture by Lorri Zipperer and Jan Sykes. Journal of the Medical Library Association Vol. 92, No. 4, October 2004, p. 498.
     

  • Book Review:  National Competitiveness and Economic Growth: The Changing Determinants of Economic Performance in the World Economy by Timo Hamalainen (Edward Elgar Publishing, Inc. 2003) in Business Information Alert Vol. 15, No. 7, July/August 2003, p. 8

  • Value as Calculation and Value as Contribution to the Organization by Jan Sykes. Information Outlook Vol. 7, No. 3, March 2003, p. 11-13.

  • Measuring Our Value So We Can Market It by Jan Sykes. Information Outlook Vol. 5, No. 3, March 2001, p. 15.

Factiva InfoPro Resource Center:

 Contributions written by Jan Sykes in 2004.

 http://www.factiva.com/infopro/resource.asp

Factiva ‘s InfoPro Resource Center provides Information Professionals with practical tools, examples, and templates needed to develop the skills outlined in the SLA Competencies document. The templates can be customized to fit individual organizations.

Contents:

1. Aligning The Information Function with Organizational Goals - Optimize Your Strategic Plan 

2. Identifying Organizational Information Needs - Information Needs Assessment 

3. Creating Organizational Information Policies - Keys to Managing Resources 

4. Organizing Information Assets - Taxonomies and More 

5. Marketing the Information Center - Staying Visible in a Virtual World 

6. Measuring Customer Satisfaction - Loyalty in a Competitive World 

7. Measuring Corporate Investments and ROI in Information - Proving Value 

8. Becoming a Learning Champion in Your Organization - Strategies for Evolving Roles 

9. Understanding Copyright and Licensing Issues in the Digital World - Fair Use and Beyond 

10. Enhancing Your Communications Skills -Say What You Mean and Mean What You Say

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